According to our cancellation policy, for hourly memberships, half-day and full-day passes, as well as bookings of the podcast studio and the meeting rooms, we offer a full refund for cancellations made up to twelve hours before the start of your booking.
For monthly memberships (monthly hot desk, monthly dedicated desk, 20-hour Hub membership package, and 50-hour Hub membership package), we offer a full refund if membership is canceled up to fourteen days after the purchase of the package.
If you need to cancel a monthly membership after it has started and within fourteen days of the purchase date, you will receive a refund for the unused portion of your subscription, and you will only be charged for the time you have already used.
The amount of the refund is calculated by the specific package selected, the timing of cancellation, and how much of the month the booking covers. For more information on how your refund amount is calculated, please call us at the Hub’s phone number (211 218 1642-3).
